1. Priority Scheduling Service calls will be prioritized based on: Critical need (e.g. medical equipment, essential business operations)
Existing service agreements
Order of request receipt,
Clients with active monitoring service contracts will receive priority placement on the emergency response list.
2. Service Availability Emergency service is subject to technician safety and accessibility. If conditions are unsafe (e.g. active lightning, flooding, downed power lines), service may be delayed until deemed safe. We strive to respond within 24–48 hours, but actual timing depends on storm severity and service demand.
3. After-Hours & Emergency Fees Emergency service outside of normal business hours (M–F, 8am–5pm) is subject to after-hours or emergency call rates, which will be disclosed in advance when possible.
4. Parts & Battery Replacement If replacement parts or batteries are required and not readily available due to storm-related supply chain delays, temporary solutions may be offered until permanent repair is possible.
5. Client Responsibilities Ensure the generator area is accessible and safe (e.g. no debris, aggressive pets, or downed lines). Maintain your standby generator with regular service to reduce the likelihood of failure during a storm.
6. Limitations We cannot guarantee response times during major disaster declarations, area-wide fuel shortages, or road closures. Service may be suspended temporarily by local or state emergency orders.
